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Processing a Mail Order or Telephone Order Sale

This section describes how to process a mail order or telephone order (MOTO) sale in Local mode. The payment card is not physically tapped, inserted, or swiped in the terminal for a MOTO transaction.

Endpoints

The endpoint is the same for the test and production environments.
Test:
wss://{terminal IP address:port number}/
Production:
wss://{terminal IP address:port number}/

Required Fields for Processing a Mail Order or Telephone Order Sale

type
Set this field to
PaymentRequest
.
merchantReferenceCode
Set this field to a unique, user-defined reference code. The code can consist of up to 50 alphanumeric characters, underscores (_), and dashes (-). Avoid using formatting that resembles a telephone number (XXX-XXX-XXXX) or a Social Security number (XXX-XX-XXXX).
amountDetails.amount
Set this field to the transaction amount.
amountDetails.currency
Set this field to the currency code.
paymentMode
Set this field to
MOTO
.

REST Example: Processing a Mail Order or Telephone Order Sale

Request
{
      "type" : "PaymentRequest",
      "merchantReferenceCode" : "a7fbcdc92425456fa0db29c8670a3150",
      "amountDetails" : {
        "amount" : "1.00",
        "currency" : "GBP"
      },
      "paymentMode": "MOTO"
}
Mid-Transaction Status Updates
During the transaction, you might receive one or more update responses indicating the current status of the transaction. You can choose to display these updates on your point-of-sale (POS) system.
{
      "type": "TransactionStatusResponse",
      "message": "Status update to display.",
      "canBeAborted": true/false
}
Response to a Successful Request
{
      "type" : "PaymentResponse",
      "message" : "Payment approved",
      "transactionDetails" : {
        "id" : "4348c35f258c4f8d8c89b9898e3f1b63",
        "merchantReferenceCode" : "a7fbcdc92425456fa0db29c8670a3150",
        "submitTimeUtc" : "2023-12-01T20:51:09+0000",
        "captured" : true,
        "amountDetails" : {
          "currency" : "GBP",
          "amount" : "1.00",
          "capturedAmount" : "1.00",
          "refundableAmount" : "1.00"
        }
      },
      "processingDetails" : {
        "status" : "APPROVED",
        "verificationMethod" : "NONE",
        "entryMode" : "MANUAL",
        "card" : {
          "expirationMonth" : "12",
          "expirationYear" : "2025",
          "type" : "VISA",
          "maskedPan" : "411111******1111"
        }
      },
      "additionalInformation" : {
        "instrumentId" : "7038380000019631111",
        "requestId" : "7014638853776978504011"
      },
      "linkedOperations" : [ ],
      "receipts" : {
        "merchantReceipt" : {
          "preformattedReceipt" : "Merchant Receipt\nCP Test\nSample Street\nUB3 2EA London\nUnited Kingdom\n1234567\n\nSale\n£1.00\n\n\nCVV MATCH ONLY\n\n\nCard: VISA\nAccount: **** **** **** 1111\nEntry Mode: Keyed\nVerification: Cardholder Not Present\n\nAuthorization: 938246\nMerchant ID: **37599\nTerminal ID: ****0063\n\n4348c35f258c4f8d8c89b9898e3f1b63\n21:51:27: 01/12/2023\n\n\n",
          "receiptData" : {
            "lines" : {
              "MERCHANT_DETAILS_PUBLIC_NAME" : {
                "label" : "Name",
                "value" : "CP Test"
              },
              "MERCHANT_DETAILS_ADDRESS" : {
                "label" : "Address",
                "value" : "Sample Street"
              },
              "MERCHANT_DETAILS_ZIP" : {
                "label" : "Zip",
                "value" : "UB3 2EA"
              },
              "MERCHANT_DETAILS_CITY" : {
                "label" : "City",
                "value" : "London"
              },
              "MERCHANT_DETAILS_COUNTRY" : {
                "label" : "Country",
                "value" : "United Kingdom"
              },
              "MERCHANT_DETAILS_CONTACT" : {
                "label" : "Contact",
                "value" : "1234567"
              },
              "MERCHANT_DETAILS_ADDITIONAL_INFORMATION" : {
                "label" : "Additional Information",
                "value" : ""
              },
              "PAYMENT_DETAILS_SCHEME_OR_LABEL" : {
                "label" : "Card",
                "value" : "VISA"
              },
              "PAYMENT_DETAILS_MASKED_ACCOUNT" : {
                "label" : "Account",
                "value" : "**** **** **** 1111"
              },
              "PAYMENT_DETAILS_SOURCE" : {
                "label" : "Entry Mode",
                "value" : "Keyed"
              },
              "PAYMENT_DETAILS_CUSTOMER_VERIFICATION" : {
                "label" : "Verification",
                "value" : "Cardholder Not Present"
              },
              "CLEARING_DETAILS_AUTHORIZATION_CODE" : {
                "label" : "Authorization",
                "value" : "938246"
              },
              "CLEARING_DETAILS_MERCHANT_IDENTIFIER" : {
                "label" : "Merchant ID",
                "value" : "**37599"
              },
              "CLEARING_DETAILS_TERMINAL_ID" : {
                "label" : "Terminal ID",
                "value" : "****0063"
              },
              "RECEIPT_TYPE" : {
                "label" : "Receipt Type",
                "value" : "Merchant Receipt"
              },
              "TRANSACTION_TYPE" : {
                "label" : "Type",
                "value" : "Sale"
              },
              "SUBJECT" : {
                "label" : "Description",
                "value" : ""
              },
              "IDENTIFIER" : {
                "label" : "PWID",
                "value" : "4348c35f258c4f8d8c89b9898e3f1b63"
              },
              "AMOUNT_AND_CURRENCY" : {
                "label" : "Amount",
                "value" : "£1.00"
              },
              "DATE" : {
                "label" : "Date",
                "value" : "01/12/2023"
              },
              "TIME" : {
                "label" : "Time",
                "value" : "21:51:27"
              },
              "STATUS_TEXT" : {
                "label" : "Information",
                "value" : "CVV MATCH ONLY"
              }
            },
            "signatureLineRequired" : false
          }
        },
        "customerReceipt" : {
          "preformattedReceipt" : "Cardholder Receipt\nCP Test\nSample Street\nUB3 2EA London\nUnited Kingdom\n1234567\n\nSale\n£1.00\n\n\nPlease retain receipt!\n\n\nCard: VISA\nAccount: **** **** **** 1111\nEntry Mode: Keyed\nVerification: Cardholder Not Present\n\nAuthorization: 938246\nMerchant ID: **37599\nTerminal ID: ****0063\n\n4348c35f258c4f8d8c89b9898e3f1b63\n21:51:27: 01/12/2023\n\n\n",
          "receiptData" : {
            "lines" : {
              "MERCHANT_DETAILS_PUBLIC_NAME" : {
                "label" : "Name",
                "value" : "CP Test"
              },
              "MERCHANT_DETAILS_ADDRESS" : {
                "label" : "Address",
                "value" : "Sample Street"
              },
              "MERCHANT_DETAILS_ZIP" : {
                "label" : "Zip",
                "value" : "UB3 2EA"
              },
              "MERCHANT_DETAILS_CITY" : {
                "label" : "City",
                "value" : "London"
              },
              "MERCHANT_DETAILS_COUNTRY" : {
                "label" : "Country",
                "value" : "United Kingdom"
              },
              "MERCHANT_DETAILS_CONTACT" : {
                "label" : "Contact",
                "value" : "1234567"
              },
              "MERCHANT_DETAILS_ADDITIONAL_INFORMATION" : {
                "label" : "Additional Information",
                "value" : ""
              },
              "PAYMENT_DETAILS_SCHEME_OR_LABEL" : {
                "label" : "Card",
                "value" : "VISA"
              },
              "PAYMENT_DETAILS_MASKED_ACCOUNT" : {
                "label" : "Account",
                "value" : "**** **** **** 1111"
              },
              "PAYMENT_DETAILS_SOURCE" : {
                "label" : "Entry Mode",
                "value" : "Keyed"
              },
              "PAYMENT_DETAILS_CUSTOMER_VERIFICATION" : {
                "label" : "Verification",
                "value" : "Cardholder Not Present"
              },
              "CLEARING_DETAILS_AUTHORIZATION_CODE" : {
                "label" : "Authorization",
                "value" : "938246"
              },
              "CLEARING_DETAILS_MERCHANT_IDENTIFIER" : {
                "label" : "Merchant ID",
                "value" : "**37599"
              },
              "CLEARING_DETAILS_TERMINAL_ID" : {
                "label" : "Terminal ID",
                "value" : "****0063"
              },
              "RECEIPT_TYPE" : {
                "label" : "Receipt Type",
                "value" : "Cardholder Receipt"
              },
              "TRANSACTION_TYPE" : {
                "label" : "Type",
                "value" : "Sale"
              },
              "SUBJECT" : {
                "label" : "Description",
                "value" : ""
              },
              "IDENTIFIER" : {
                "label" : "PWID",
                "value" : "4348c35f258c4f8d8c89b9898e3f1b63"
              },
              "AMOUNT_AND_CURRENCY" : {
                "label" : "Amount",
                "value" : "£1.00"
              },
              "DATE" : {
                "label" : "Date",
                "value" : "01/12/2023"
              },
              "TIME" : {
                "label" : "Time",
                "value" : "21:51:27"
              },
              "STATUS_TEXT" : {
                "label" : "Information",
                "value" : "Please retain receipt!"
              }
            },
            "signatureLineRequired" : false
          }
        }
      }
}
Response to an Unsuccessful Request
If the request is unsuccessful, you receive an error response with details.
{
      "type": "ErrorResponse",
      "message": "Error message to display.",
      "developerDescription": "Detailed description of error."
}