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Decision Manager

Follow these steps to use Cybersource’s
Decision Manager
 tool to help identify and manage fraudulent orders.
You must have
Decision Manager
 enabled on your Cybersource account before you can use it in WooCommerce
When enabled in the plugin settings, WooCommerce Visa Acceptance Solutions will approve, hold, or reject orders based on your
Decision Manager
 fraud settings:
  • Approved orders will go directly to the
    Processing
     status.
  • Held orders will go to the
    On Hold
     status until they are reviewed and approved or rejected in your Cybersource dashboard.
  • Rejected orders will either go to the
    Failed
     or
    Cancelled
     status, depending upon the rules applied under
    Decision Manager
    's custom profiles. Other details are available in the order notes.
If your
Transaction Type
 setting is set to
Authorize
, your accepted orders will go to the
On Hold
 status until you manually capture them in WooCommerce. This is done whether they are approved directly or approved after review in the Cybersource
Decision Manager
. Your settled orders will go to the
Processing
 status. You will not need to manually capture transactions in WooCommerce.
The Visa Acceptance Solutions WooCommerce plugin checks for updates to orders in the Cybersource
Decision Manager
 every 15 minutes. You might experience a delay between when an order is approved or rejected in the Cybersource dashboard and when the order is updated in WooCommerce.
You can follow these steps to manually trigger status verification.
  1. Go to
    Tools > Scheduled Actions > Pending
    .
  2. Find the
    wc_payment_gateway_update_orders
     action.
  3. Click the
    Apply
     action.
For information about setting up
Decision Manager
 rules and managing orders, see the Cybersource
Decision Manager
 documentation: index.html
You must be logged into your Visa Acceptance Solutions dashboard to view this document.