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Processing a Cancelled Order

When a customer cancels an order, a request is sent to the merchant and the order status is set to
Cancelled
. Merchants can accept or reject an order that a customer cancels.
  1. Open
    OpenCart
     Back Office and select
    Orders
     from the Dashboard.
  2. Click the box beside the order the customer cancelled.
  3. Click the View icon. Under Order Details, the information for that order displays.
  4. Under
    Add Order Status
    , choose the order status that describes your processing of the cancellation.