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Configuring and Testing Email

Follow these steps to configure the email that customers receive during order management.
  1. Open
    PrestaShop
     Back Office and from the Dashboard, select
    Advance Parameters > Email
    . The email page appears.
  2. Select these options from the Email section of the page to configure how email is sent:
    • Send emails to: Customer service
    • Set my own SMTP parameters (for advanced users ONLY)
    • Both HTML and text formats
    • Yes for log emails
  3. Select and specify this information for your SMTP parameters:
    • Mail domain name: do not enter information (leave this field empty)
    • SMTP server: enter the server domain. For example,
      smtp.gmail.com
      .
    • SMTP username: enter the email address from which emails are sent. For example, .
    • SMTP password: enter the password for the email address provided above.
    • Encryption: select TLS
    • Port: enter 587
  4. Click
    Save
     to save the configuration.
  5. Test your email configuration by entering an email address to which you want to send the test message, and click
    Send a test email
    .