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Refund a Captured Order
You must create a credit memo to refund a captured order.
To refund an order, navigate to the administration section of your Adobe Commerce
website:
Sales > Orders >
open an invoiced order >
click Invoices
from the left panel >
and click
View
.
Click
View
on an invoice to open
it. You can create a credit memo within the invoice record.
When creating a credit memo, you can refund all or part of an invoice. To issue a
partial refund, alter the numbers in the
Qty to Refund
column. Click the
Update Qty’s
button.
To complete the credit memo, click
Refund
.
