API Overview

Recent Revisions to This Document

VISA Platform Connect: Specifications and Conditions for Resellers/Partners

About the Integrated Solutions

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- Adobe Commerce
  - Release Notes
  - Updating the Adobe Commerce
  - Configuring the Adobe Commerce
  - Configuring Security Credentials
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    - Configuring Backend Settings
    - Configuring General Settings
      - Configuring WebService
      - Configuring Device Fingerprinting
      - Configuring the Delivery Address Verification Service
    - Configuring Credit Card Payments
      - Configuring Strong Customer Authentication
      - Configuring Credit Card Settings
      - Configuring Payer Authentication
      - Configuring Save Card for Later Service
      - Configuring reCAPTCHA
    - Configuring the eCheck Payment Module
      - Testing eCheck Payment Settings
    - Configuring Fraud Management
    - Configuring Apple Pay
      - Configuring the Apple Pay Extension
      - Configuring Apple Pay
    - Configuring Google Pay
    - Configuring Alternate Payments
      - Configuring Klarna
      - Configuring PayPal
      - Configuring Bank Transfers
      - Configuring WeChat Pay
    - Configuring Taxes
      - Configuring Product Tax Classes
      - Configuring Visa Acceptance Solutions Tax Services Settings
    - Configuring Transactional Emails
    - Configuring Cron Settings
    - Configuring Tokens
    - Multi-Shipping Feature
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- OpenCart
  - Release Information
  - Installation
  - Configuration Overview
  - Enable Basic Configuration
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  - Enable Reporting
  - Enforcing Strong Customer Authentication
  - Scheduling Report Generation
    - Setting Up Cron Scheduler for Linux
    - Setting Up Cron Scheduler for Mac
    - Setting Up Task Scheduler for Windows
  - Using the Plugin
    - Order Management
      - Order Status
      - Order Management Workflows
        After-Authorization Workflow
        After-Capture Workflow
        After-Refund Workflow
    - Customer Tasks
      - Saving Credit/Debit Card Information
      - Selecting a Default Credit/Debit Card
      - Cancelling an Order
    - Merchant Tasks
      - Processing a Cancelled Order
      - Processing a Merchandise Return
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- Oracle NetSuite
  - Processor Support
  - Release Notes
  - SuiteApp Installation and Update
    - Installing SuiteApp
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    - Installing SuiteApp from Legacy Profile
  - Configuring SuiteApp
  - Configuring Payment Methods
    - Configuring Automatic Payment Methods
    - Configuring Credit and Debit Payment Methods
    - Configuring Order Management Payment Methods
    - Configuring Payment Card Token Payment Method
    - Configuring the ACH Payment Method
    - Configuring the ACH Token Payment Method
    - Uploading a Payment Method Logo
  - Mapping Payment Methods
  - Mapping Check for Card Types
  - Configuring Payment Processing Profiles
  - Configuring Reports
    - Configuring Reports
    - Configuring the Schedule for the Transaction Request Report
    - Configuring the Schedule for Payment Batch Detail Report
    - Configuring the Schedule for Conversion Detail Report
    - Creating a Reporting Script
  - Configuring Invoicing
    - Enabling the Custom Transaction Feature for Invoicing
    - Setting Up an Invoicing for the Pay by Link Feature
    - Creating a New Invoice
    - Updating an Existing Invoice
    - Sending an Invoice
    - Voiding an Invoice
    - Searching for an Invoice
    - Invoicing using the Webstore
  - Enabling Payment Instrument Support
  - Enabling a Payment Facilitator
  - Enabling Network Tokenization
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    - Initial Authorization of External Merchant Initiated Transactions
  - Reference Information
    - Testing Endpoints
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- PrestaShop
  - Release Information
  - Installation
  - Configuration
    - Configuring Plugin Settings
      - Configuration Settings
      - Message-Level Encryption
    - Enabling Installment Payments
    - Enabling Grace Period Payments
    - Enforcing Strong Customer Authentication
    - Enabling Apple Pay
      - Setting Up Apple Pay
    - Enabling Google Pay
      - Generating a Google reCAPTCHA Site Key and Secret Key
    - Scheduling Report Generation
      - Setting Up Cron Scheduler for Linux
      - Setting Up Cron Scheduler for Mac
      - Setting Up Task Scheduler for Windows
  - Using the Plugin
    - Order Management
      - Order Status
      - Order Management Workflows
        After-Authorization Workflow
        After-Capture Workflow
        After-Refund Workflow
    - Customer Tasks
      - Saving Credit/Debit Card Information
      - Selecting a Default Credit/Debit Card
      - Cancelling an Order
    - Merchant Tasks
      - Processing a Cancelled Order
      - Processing a Merchandise Return
    - Fraud Management
    - Reporting
  - Testing
  - Upgrading
  - Troubleshooting
    - Configuring and Testing Email
    - Configuring Order Status Visibility
    - Troubleshooting Assistance
- Shopify
  - Configuring Security Credentials
  - Installing the Cybersource App on Shopify
  - Configuring Shopify
  - Reference Information
- WooCommerce
  - Supported Features
  - Supported Versions
  - Visa Acceptance Solutions Prerequisites
    - Required Products
    - Optional Products
  - Release Notes
  - Install the Extension
  - Configure the Extension
    - Minimum Configuration Requirements
    - Message Level Encryption
    - Digital Payment Methods
    - Tokenization
    - Payer Authentication/3-D Secure
    - Fraud Screening
    - Debug Mode
  - Order Management
    - Fraud Screening
    - Capture an Order
    - Refund an Order
    - Void an Order
  - Upgrade the Extension
  - Support and Troubleshooting

On This Page

After-Refund Workflow

This workflow comprises the sequence of events that occur when the merchant voids a refund under specific conditions:

When the refund is processed before
the order is shipped, the refund is cancelled and the order status is set to Voided
or Partially Voided
.

When the refund is processed after
the order is shipped, the refund is cancelled and the order status is set to Voided
or Partially Voided
.

When the voided refund amount is equal to the refund amount, the refund is cancelled and the order status is set to Voided
or Partially Voided
.

OpenCart does not provide an option to return Gift Certificates. For orders associated with Gift Certificates, the services mentioned below are not available:

Front Office Cancel

Back Office Cancel

Void a Capture

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