Processing a Cancelled Order {#opencart-process-cancel-orders}
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When a customer cancels an order, a request is sent to the merchant and the order status is set to *Cancelled*. Merchants can accept or reject an order that a customer cancels.

1. Open `OpenCart` Back Office and select Orders from the Dashboard.
2. Click the box beside the order the customer cancelled.
3. Click the View icon. Under Order Details, the information for that order displays.
4. Under **Add Order Status**, choose the order status that describes your processing of the cancellation.