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Unrecognized
Click to Pay
Customer

This section provides an overview of the
Click to Pay Drop-In UI
unrecognized experience. This interaction occurs when a customer's device is not recognized by the
Click to Pay Drop-In UI
. This condition occurs when the customer has a
Click to Pay
account but has not opted to have their details stored on the device. In this flow, the customer receives an OTP on their registered mobile device or their email address. The OTP can be received from any of the supported card networks, but will return cards that are stored in
Click to Pay
across all of the user's supported card networks. A Visa cardholder will receive an OTP to their registered email address and phone number to authenticate their identity. A Mastercard cardholder will receive an OTP on their registered phone number. After the user's identity is authenticated, their stored
Click to Pay
credentials are shown:

Figure:

Unrecognized
Click to Pay
Customer on a Recognized Device UI