Order Management {#pshop-using-intro}
=====================================

This section describes the order management process that occurs after a customer places an order. The order management process is handled using these `PrestaShop` office interfaces:

* **[PrestaShop Front Office](/docs/vas/en-us/isv-plugins/admin/all/rest/isv-plugin-o/built-by-us/pshop-overview/pshop-user-tasks/pshop-customer-tasks.md ""):** Customers use this interface to place and cancel orders, and save or update stored credit or debit card information.

* **[PrestaShop Back Office](/docs/vas/en-us/isv-plugins/admin/all/rest/isv-plugin-o/built-by-us/pshop-overview/pshop-user-tasks/pshop-merchant-tasks.md ""):** Merchants use this interface to configure the Plugin and manage orders, These tasks include:

  * [Capture an authorization](/docs/vas/en-us/isv-plugins/admin/all/rest/isv-plugin-o/built-by-us/pshop-overview/pshop-user-tasks/pshop-using-intro/pshop-ordermgmt-workflows/pshop-wkfw-after-capture.md "") (multiple partial captures are also supported).
  * [Reverse an authorization](/docs/vas/en-us/isv-plugins/admin/all/rest/isv-plugin-o/built-by-us/pshop-overview/pshop-user-tasks/pshop-using-intro/pshop-ordermgmt-workflows/pshop-wkfw-after-auth.md "") (full authorization is supported).
  * [Void a capture](/docs/vas/en-us/isv-plugins/admin/all/rest/isv-plugin-o/built-by-us/pshop-overview/pshop-user-tasks/pshop-using-intro/pshop-ordermgmt-workflows/pshop-wkfw-after-capture.md "") (partial void is supported).
  * [Refund a capture](/docs/vas/en-us/isv-plugins/admin/all/rest/isv-plugin-o/built-by-us/pshop-overview/pshop-user-tasks/pshop-using-intro/pshop-ordermgmt-workflows/pshop-wkfw-after-capture.md "") (standard and partial refunds are supported).
  * [Void a refund](/docs/vas/en-us/isv-plugins/admin/all/rest/isv-plugin-o/built-by-us/pshop-overview/pshop-user-tasks/pshop-using-intro/pshop-ordermgmt-workflows/pshop-wkfw-after-refund.md "") (partial void is supported).

  {#pshop-using-intro_ul_y4v_ytj_3yb}Merchants also use the Back Office interface to configure [fraud management](/docs/vas/en-us/isv-plugins/admin/all/rest/isv-plugin-o/built-by-us/pshop-overview/pshop-user-tasks/pshop-fraud-screening.md "") and [reporting services](/docs/vas/en-us/isv-plugins/admin/all/rest/isv-plugin-o/built-by-us/pshop-overview/pshop-user-tasks/pshop-wkfw-reporting.md "").
  {#pshop-using-intro_ul_urd_cjf_3yb}