Troubleshooting {#pshop-trblshoot-plugin}
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This section might help you resolve specific issues that can occur during the installation and upgrade processes for the plugin.

Issue: `PrestaShop` Language Pack Installation Error {#pshop-trblshoot-plugin_section_axg_hdf_3yb}
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You get a `1: Cannot download language pack "en"` error message when installing the Plugin.  
To resolve this issue, complete these steps:

1. Locate and open the *Tools.php file* , which resides in the *htdocs/`PrestaShop`root/Classes* directory on your system.
2. Locate and select this string in the *Tools.php* file:  
   `curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);`
3. Replace the selected string with this string:  
   `curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, true);`
4. Save the file and reload your browser page.
   {#pshop-trblshoot-plugin_ol_kzr_ydf_3yb}

Issue: Debug Mode is Enabled in Production {#pshop-trblshoot-plugin_section_p2j_d2f_3yb}
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When debug mode is enabled in the production instance, you need to disable it.
1. Open `PrestaShop` Back Office and from the Dashboard, select Configure \> Advanced Parameters. The Advanced Parameters page appears.
2. Select Performance from the Advanced Parameters page.
3. Set Debug mode to `No`.
   {#pshop-trblshoot-plugin_ol_vhf_k2f_3yb}

Issue: User Interface Appears Incorrectly After a Plugin Upgrade {#pshop-trblshoot-plugin_section_rtb_lff_3yb}
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After upgrading the Plugin, if the user interface looks incorrect, you need to clear the cache.
1. Open `PrestaShop` Back Office and from the Dashboard, select Configure \> Advanced Parameters. The Advanced Parameters page appears.
2. From the Advanced Parameters page, click Performance.
3. Click Clear Cache.
   {#pshop-trblshoot-plugin_ol_w5r_rff_3yb}