Cancelling an Order {#opencart-cancel-order}
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This task describes the steps a customer takes to cancel an order. They cannot cancel an order if the order is in review with the merchant. The Cancel option is also not available in direct Settlement for Captured and `eCheck` orders.

1. Open `OpenCart` Front Office.

2. Select My Account \> Order History. The Order history page displays the customer's orders.

3. Select the View icon for the order. The Order details page appears.

4. Click the Cancel Order icon to cancel the order. A Cancel Order confirmation notice appears.

5. Click Yes on the Cancel Order confirmation notice to cancel the order.

   #### ADDITIONAL INFORMATION

   Above the Order History, a notification appears stating **Success: Entire order was successfully cancelled.** The order is cancelled and the order status is set to *Canceled*.  
   If the order was a sales transaction or was captured, the cancellation is sent to the merchant and the status is set to *Canceled* . After the customer cancels an order, the merchant can accept or reject the order cancellation (as instructed in [Processing a Cancelled Order](/docs/vas/en-us/isv-plugins/admin/all/na/isv-plugin-o/built-by-us/opencart-overview/opencart-using-extension/opencart-merchant-tasks/opencart-process-cancel-orders.md "")).  
   If the merchant accepts the cancellation request, a refund for the order amount is initiated and the order status is set to *Refunded* . If the merchant rejects the cancellation request, the order status is set to *Denied*.